Getting Consultations on the '1C:Enterprise 8' System
Updated 9/7/2026
— Fill out and send the registration form to the '1C' company.
— Subscribe to the ITS and prepare a coupon for free support.
— Call the consultation line during business hours and provide the necessary information.
User guide
Подготовка к получению консультаций
1
Fill out the registration form
The form must be filled out completely. This is a mandatory step to receive consultations.
2
Send the form to the '1C' company
Use the specified address to send the form. After sending, you will be able to receive consultations.
3
Subscribe to the ITS
Subscription to the ITS is mandatory for receiving consultations. Make sure the subscription is active.
4
Prepare a coupon for free support
The coupon is included in the delivery package. Use it to receive free support.
5
Ensure the availability of the manual and form
While near the computer, prepare the manual and half of the registration form. This will help in the process of contacting.
User guide
Обращение в линию консультаций
6
Call the consultation line
The consultation line operates from 9:30 AM to 5:30 PM Moscow time. Make sure you are calling during business hours.
7
Provide the name of the organization
When contacting, state the name of your organization. This is necessary for identification.
8
Specify the system instance number
Provide the instance number of the '1C:Enterprise 8' system. This will help the consultant quickly find your information.
9
Receive consultation
The consultant will provide you with recommendations on the issues raised. Write down important points for future use.
Stuck halfway?
We will bring in an engineer, look at your database and finish the job.
