TinyCIO
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All servicesService · Support & maintenance
Support and maintenance by SLA
We take your systems under support: SLA response and resolution, time tracking and a ticket portal. No downtime.
Send a request Pricing: SLA plans from 9,000 ₽/mo
What it looks like
Task solved — now we look around it
“Add a ‘Supplier’ column to the stock report”
- DoneThe column is in the report: managers see whom to reorder from.
- NoticedSome items show negative stock: sales are posted before the receipts.
- Reported and proposedWe showed which documents cause the negative stock and two ways to fix it, each with its price and risk. Your call.
Our rule: if we notice a problem next to the task, we will tell you. A typical situation, no client data.
What's included
User and system support
SLA response and resolution
Updates and prevention
Backups and monitoring
Ticket portal and reporting
Who it's for
No in-house ITNeed response-time guaranteesThe system is business-critical
How we work
A contractor does what they are told. We do what is better for your business — here is what that means in practice.
A typical contractorTinyCIO
Getting a taskA typical contractor: Does exactly what the request says.TinyCIO: First we ask: what for? If we know a better way to reach your goal, we suggest it.
Proposing a solutionA typical contractor: One option, and you learn the price from the invoice.TinyCIO: 2–3 options: quick and cheap, reliable, or ready for growth — each with its price and risk. No padded quotes.
Writing the specA typical contractor: The way that suits the developer.TinyCIO: So that your people need fewer clicks and less time.
When it's doneA typical contractor: Closes the ticket and leaves.TinyCIO: We tell you what else we noticed around the task and suggest how to fix it.
PaymentA typical contractor: Strictly by the price list.TinyCIO: We can agree: instalments, deferred payment, barter, a partnership deal — terms discussed individually.
Stages
1
Audit and onboarding
2
Agree the SLA
3
Connect support
4
Evolution and reporting
The outcome
Stable systems
Clear response/resolution metrics
Less downtime and risk
Why TinyCIO
Our own specialists
We do it in-house, no subcontractors.
Cross-industry experience
Retail, HoReCa, wholesale, services.
One window
All IT tasks in one team.
IT assistant, fast answers
We solve things in minutes.
Similar outcomes
FAQ
What's the response time?
We accept requests around the clock and reply within the SLA. The targets are set out in the service level agreement; critical issues have a shorter one.
Is there a ticket portal?
Yes, with history and reporting.
What's in the subscription?
Support, updates, backups, monitoring.
Can I get one-off help?
Yes, but a subscription is better value.
Author: Ivan Gurkin, Founder & CEOUpdated September 19, 2026