AI 1C consultant — 1C consultant Tina
Your people ask “how do we do X in our 1C” — Tina answers from your configuration's metadata, customisations included, and the TinyCIO knowledge base, without waiting for a 1C specialist to be free. She clarifies in the same chat, and the answer stays in the task history.
We accept requests from companies whose 1C databases are hosted by TinyCIO
“Where is this in our 1C?” distracts the busiest person
A sales manager cannot find how to record a customer return in your database. Instructions from the internet do not fit: the configuration is customised, documents and buttons are named differently.
The question goes to the chief accountant or the 1C person — the one who knows the database and is already busy closing the period.
Tina answers based on how your configuration is built — with your customisations — and on the TinyCIO knowledge base. A specialist checks the answer before it reaches you.
A question Tina answers
A clarification in the thread, a Telegram reply into the same task, a specialist's check.
In short
1C consultant Tina is a TinyCIO AI staff member who answers questions about working in 1C: where to find a document, how to post a transaction, why a report shows something unexpected. The key difference from asking a chatbot is that Tina looks at your database: the metadata of your configuration with all its customisations, not a generic 1C from the internet, backed by the TinyCIO knowledge base. The question reaches a coordinator, who raises the task; Tina answers in the task chat and clarifies details there, and a TinyCIO specialist checks the answer before hand-over. Tina does not change your live database. It suits accountants, managers and executives of companies whose 1C is hosted by TinyCIO. Tina answers from how the configuration is built, not from the data in it: counting balances or totals is a job for a specialist.
How Tina works with your 1C
She answers from how your database is built — not from a standard 1C on the internet.
- Looks at how your database is built
- Tina sees your configuration's metadata: documents, fields, reports and your customisations. So the answer names what you actually have.Does not change data in the database
- Knows where things are
- Tells you which menu section holds the document and which report shows what you need — for your configuration.
- Clarifies in the same task
- If a question is incomplete, Tina asks in the task thread. Your reply from the portal, Telegram or e-mail continues the same task.
- Does not make things up
- If she lacks information, Tina asks a specialist for instructions instead of inventing an answer.
- The database queue is visible
- Questions on one database run in a queue, and you can see the task's position.
Who benefits
Knowledge of the database is not in one person's head
- Answers for your configuration — customisations included, not a standard 1C.
- Key people stay focused — “where is this” questions do not go to the chief accountant and the 1C person.
- Answers stay in tasks — the thread is there a month later.
- You pay for minutes — waiting for a reply is not billed.
“Which report in our database shows sales by manager?”
Show it on my database →How a task runs — from your question to your “accepted”
Under each step: what goes on the invoice. Waiting for your reply does not.
- YouRaise a taskIn the portal, Telegram or e-mail — whatever suits you.not billed
- TinyCIO specialistClarifies it and assigns the AIThe database, the expected result and the done criteria. If the task is not for the AI, they take it themselves.specialist's minutes
- AI staff memberWorks in an isolated environmentTasks on one database run in a queue, and you see the position. Questions go into the task thread.AI minutes, including preparing the copy
- YouAnswer the questionFrom the portal, Telegram or e-mail — the reply continues the same task.not billed: the waiting time does not run
- TinyCIO specialistChecks and, if needed, returns it to the AIA result not checked by a specialist is not handed to you.specialist's minutes, a separate line
- YouAccept or send backWith a comment, in the same task. With no remarks within 5 business days, the result is considered accepted.after acceptance, the actual time is charged
- The AI does not change your live database — a specialist applies changes with your consent
- A result not checked by a specialist is not handed to you
- Before the start, a hold based on the estimate; only the actual time is charged
The AI does the work — a specialist makes it count
On its own, the AI does what the task says. A TinyCIO specialist makes sure the result is what your business needs.
| The AI on its own | The AI with a TinyCIO specialist | |
|---|---|---|
| Brief | The AI on its ownDoes exactly what the request says | The AI with a TinyCIO specialistThe specialist first asks why you need it and suggests a better way to reach your goal |
| Options | The AI on its ownOne answer | The AI with a TinyCIO specialistWhen there are several solutions — 2–3 options: fast, robust, with headroom; each with its price and risk |
| Check | The AI on its ownThe result goes out as is | The AI with a TinyCIO specialistThe specialist checks and returns it to the AI for rework; nothing reaches you unchecked |
| Around the task | The AI on its ownOnly what was asked | The AI with a TinyCIO specialistAfter the task we tell you what else we noticed and suggest how to fix it |
| If it fails | The AI on its ownThe task stalls | The AI with a TinyCIO specialistA TinyCIO specialist takes the task |
- QuestionHow to record a customer returnNoticedThe specialist saw that such questions come from different managers every weekWe suggestA short guide to returns in your database — as a separate task, if you decide
If the AI staff member cannot cope, a TinyCIO specialist takes the task; their work is billed at the tariff rate — the same as the AI's.
Typical questions for Tina
| Question | What Tina did | What the specialist checked |
|---|---|---|
| How do we record a return to a supplier? | What Tina didNamed the document of your configuration: what to base it on and what to fill in | What the specialist checkedThat the document and its fields exist in your database |
| What does the posting error “Insufficient stock” mean? | What Tina didExplained which control fires and what to check in the document | What the specialist checkedThat the advice fits your configuration |
| Which report shows sales by manager? | What Tina didFound the report in your database and suggested the grouping | What the specialist checkedThat the report has such a setting |
| Where are wholesale prices set up? | What Tina didShowed the menu path to price types and how they link to the customer | What the specialist checkedThe menu path of your configuration |
| Where does the “Warehouse comment” field in orders come from? | What Tina didFound the field among your configuration's customisations and explained where it sits | What the specialist checkedThat the explanation matches the configuration |
| How do we move stock between warehouses? | What Tina didDescribed the steps with a document of your configuration | What the specialist checkedDocument and field names |
| Can the report calculate differently? | What Tina didExplained that this is a change and handed the task to a developer in the same card | What the specialist checkedThat the developer's task is set correctly |
Safety: what we guarantee and where it is written
Every line comes from the AI Staff Terms you accept before your first task.
| What we guarantee | How it works | Where it is written |
|---|---|---|
| The AI does not change your live database | How it worksAI staff have no tools to change or delete live database data: changes happen in a database copy and the task folder; the live database is accessed through a read-only account. | Where it is writtenTerms, cl. 4.2, 8.1 |
| A specialist applies changes with your consent | How it worksYou decide whether changes go into the live database. | Where it is writtencl. 4, 9.2 |
| Nothing is handed over unchecked | How it worksA specialist checks the AI's work and returns it for rework if needed. | Where it is writtencl. 5.3, 9.1 |
| The database copy is deleted on time | How it worksNo later than 2 days after the last task run in it is closed, and also on your request. | Where it is writtencl. 8.2 |
| AI models get only what the task needs | How it worksModels process only the fragments of data the task needs; confidentiality follows the offer, and an NDA can be signed. | Where it is writtencl. 8.2, 8.6, NDA |
- Does not change data in the database
- Does not answer from database data — balances, totals, documents: only from how the configuration is built
- Does not make changes: if one is needed, a developer takes the task
AI staff work only with 1C databases hosted by TinyCIO. 1C in the cloud
The tools our AI staff use to work with 1C — the tiny1C MCP server and the development rules — are our own development. They are open: see for yourself what the AI can do with a database. github.com/bigsofter/tiny1C
Price: minutes of work, not hours of waiting
A specialist and an AI staff member share one tariff rate. The AI pays off not through its rate but by using fewer minutes.
Two lines on the invoice: the AI staff member's work and the specialist's check — both per minute.
- Before the start, an amount is held on your balance based on the task estimate.
- After acceptance, the actual time is charged and the rest of the hold is released.
- Waiting for your reply is not billed.
- Top up your balance by card or by bank transfer.
Your database needs to be hosted by TinyCIO: AI staff work only with databases hosted by us. 1C in the cloud
Work it out on your own task
Enter how many minutes the task would take a specialist and how many such tasks you have per month. How much faster the AI is — that is your assumption: our estimate is next to it, and it is a planned one.
Compare with your own employee
- Waiting for your reply is not billed
- Before the start, a hold based on the estimate; the actual time is charged
An example, not an invoice: you pay for the actual minutes of the task.
Send the calculation with a requestWho AI staff are for
- Companies that work in 1C themselves: small and mid-size businesses
- Accounting, finance and management of such companies
- Clients of the TinyCIO virtual IT department and 1C rental
- 1C development companies and 1C franchisees
- Studios and freelancers reselling the work
- Private individuals
That is why registration requires your company's tax ID and details, and a TinyCIO coordinator checks every request.
An accounting firm keeping clients' books in 1C? There is a partner programme for you. Partner programme
Questions
How is Tina different from a regular support line?
She answers against your database: she sees your configuration's metadata, customisations included. The answer stays in the task, and if the question needs a specialist, the task moves to them in the same card.
Which configurations does Tina work with?
Tina works from the database's own metadata, so the answer reflects both standard and customised configurations. The one condition: the database is hosted by TinyCIO.
Who in the company can ask questions?
Employees with access to the portal. Questions come from chat, Telegram, e-mail or the portal and continue in the same task.
What data does an AI staff member see?
Only what the task needs: the database the task was raised for, or the files you pointed to. Databases, copies and files are stored on TinyCIO servers, AI models receive the necessary minimum. We work under an NDA; the database copy is deleted no later than 2 days after the last task in it is closed, and on your request.
What happens to the database copy after the task?
The copy the AI staff member worked in is kept on TinyCIO servers and deleted no later than 2 days after the last task in it is closed, and also on your request. The AI does not change your live database — a specialist applies changes with your consent.
What if the AI makes a mistake?
A TinyCIO specialist checks the AI's result before hand-over. If you spot a mistake, send the task back with a comment in the same card and the work continues.
Can you connect a database that runs in our office?
AI staff work only with databases hosted by TinyCIO. You can move your database to TinyCIO cloud 1C.
How quickly is a task picked up?
We accept requests around the clock and reply within the SLA. A coordinator qualifies the task first, then it goes to an AI staff member or a specialist.
How do I pay?
From your company balance: top up by card or by invoice. Minutes of the AI staff member and the specialist are charged at the same single rate from the Pricing block; waiting for your reply is not charged.
Ask Tina your first question about your database
Leave a contact — we will verify your company during business hours and write to the contact you left.